Overview
Rock Sales Parts is a virtual auto parts sourcing business. When you order a part from us, we source it through our suppliers and arrange for it to be shipped to your address. We do not operate a storefront or pickup location.
Where we ship
We serve customers in all 50 U.S. states. We currently do not ship outside the United States. Certain parts may have shipping restrictions; if a part cannot be shipped to your address, we will let you know before you pay.
Shipping times
Typical shipping time is 2–4 business days, depending on part availability, supplier processing, destination, carrier, and part type.
Shipping times are estimates, not guarantees. “Business days” means Monday through Friday, excluding federal holidays. Shipments to Alaska, Hawaii, and remote areas may take longer. If timing is important for your repair, ask us for an estimate for your specific part before you order.
Shipping charges
Any shipping charges for your order are included in, or quoted together with, the price we share with you before you pay.
Large and heavy items
Large or heavy parts — such as engines, transmissions, axles, and some body panels — may ship by freight carrier and can take longer to arrive. Freight deliveries may require someone to be present to receive the shipment. Ask us about delivery details for large items before you order.
Orders with more than one part may arrive in separate shipments.
When your part arrives
- Inspect the package and the part as soon as it arrives.
- For freight deliveries, note any visible damage on the delivery receipt before signing, if possible.
- Compare the new part with your old part before installing it.
- If a part arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order details and photos of the part and packaging. See our Returns & Refunds Policy and Warranty Policy.
Shipping address
Please make sure the shipping address you give us is complete and correct. If you need to change an address after ordering, contact us right away; we cannot guarantee that changes can be made once a part has shipped.
Contact us
Questions about shipping? Call +1 646 244-2586 or email rocksauto9@gmail.com.