30-day return window
Returns and refunds are accepted within 30 days, subject to this return policy. After 30 days, the return window is closed.
If you think you may need to return a part, please contact us as early as possible within the 30-day window.
How to start a return
- Contact us first. Call +1 646 244-2586 or email rocksauto9@gmail.com before sending anything back.
- Tell us about the order — your name, the part, your vehicle, and the reason for the return. Photos help.
- Follow the return instructions we provide. Please do not ship a part back without instructions from us, as it may delay your return.
Refunds
Once your return has been reviewed and approved under this policy, we will explain how and when your refund will be issued. If you have questions about the status of a refund, contact us.
Wrong or damaged parts
If you receive a part that is damaged, incorrect, or incomplete, contact us as soon as possible with your order details and photos of the part and packaging. We recommend comparing a new part with your old part before installing it.
30-day replacement policy
A 30-day replacement policy also applies to parts purchased from Rock Sales Parts. To request a replacement, contact us within 30 days with your order details and a description of the issue. See our Warranty Policy for more information.
Warranty claims
If a part fails after the return window, it may be covered by warranty. Warranty terms vary by part, manufacturer, condition, and supplier. See our Warranty Policy.
Contact us
Questions about a return or refund? Call +1 646 244-2586 or email rocksauto9@gmail.com.