Who we are
This Privacy Policy applies to Rock Sales Parts (“we,” “us,” or “our”) and the website rock-sales-parts.com. Rock Sales Parts is a virtual auto parts sourcing business serving customers in the United States. You can contact us at rocksauto9@gmail.com or +1 646 244-2586.
Information we collect
Information you give us
When you submit a parts request, call us, or email us, you may share:
- Your name, phone number, and email address
- Vehicle details such as year, make, model, trim, engine, and VIN
- Information about the part you need, including part numbers and photos
- Your ZIP code or shipping address
- Any other information you choose to include in your message
Information collected automatically
- Technical data. Like most websites, our hosting provider automatically records technical information such as IP address, browser type, pages requested, and the date and time of each request. This helps keep the website running and secure.
- How you found us. If you arrived from another website or an online ad, the referring website and campaign details in the link (such as UTM codes or an ad click ID) may be sent along with your parts request so we can understand which advertising works. Until you send a request, this information stays in your browser for the current tab only (session storage) and is cleared when you close the tab.
- Spam prevention. When you submit a form, we use your IP address in a temporary, non-identifying form to limit repeated or automated submissions.
How we use information
- To respond to your questions and parts requests
- To identify, source, and quote parts for your vehicle
- To process orders and arrange shipping
- To provide customer support, including returns, replacements, and warranty questions
- To keep the website secure and prevent spam and abuse
- To understand and improve how the website works
- To comply with legal obligations
How we share information
We share information only as needed to run our business and serve you, for example with:
- Parts suppliers and shipping carriers, to source your part and deliver it to you
- Service providers that help us operate, such as website hosting, email, and payment services
- Authorities, when required by law or to protect our rights, customers, or others
We do not sell your personal information.
Cookies & analytics
This website does not currently use analytics or advertising cookies. If we add them in the future, we will update this policy and our Cookie Policy, and ask for your consent where appropriate.
Payments
Our website and parts request form never ask for payment card details. When you are ready to pay, payment is arranged through a payment option such as a PayPal payment link. Payment providers process your payment information under their own privacy policies.
How long we keep information
We keep information for as long as needed to respond to your request, fulfill and support your order, and meet legal, tax, and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
Security
We use reasonable measures to protect information, including encrypted (HTTPS) connections to this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices & rights
You may ask us to access, correct, or delete personal information you have shared with us by contacting us at rocksauto9@gmail.com. Depending on the state where you live, you may have additional rights under state privacy laws. We will respond to requests as required by applicable law.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.
Contact us
Questions about privacy? Email rocksauto9@gmail.com or call +1 646 244-2586.